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Terms & Conditions

Prices and Currency:

CompletePole Shop is a part of Complete Pole, LLC  an American company and as such processes every order into US Dollars. For your convenience we upload on our site international currencies. These currencies are only for your viewing purposes, and at the time of payment these currencies may be transferred back into US Dollars and debited from your account. We are not held liable for fluctuations in international currencies or for any fees charged to you by your bank or financial institution. If paying by credit card and your are outside of the United States, your purchase total will be charged according to your account's policy on international orders. We accept Visa, Mastercard, Discover card and American Express.

Credit Card Security

To safe guard our your security and enable us to continue to offer credit card payment options we do have strict requirements for credit card processing. We do require a zipcode or address match with the billing address you provide and the billing address you have on file with your bank or financial institution. If your card declines for this the reason your bank will still release the amount (i.e. put the amount in pending) but our system will not accept the charge and the charge will not be processed.

In this situation your bank  or financial institution may like to hold onto this money in pending  (i.e. bank limbo). This amount will drop off your statement usually in a couple of days from the transaction. But if this situation happens to you and the amount is not released by your bank or financial institution in a timely manner please contact us and we will help sort out any issues.

Fraud

Complete Pole reserves the right, but undertakes no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order, photo ID  and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud of any kind. If any order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

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